Seriously? LEGO does not have a factory in China. I never had a problem with malfunctioning parts. (i[r].q=i[r].q||[]).push(arguments)},i[r].l=1*new Date();a=s.createElement(o), In situations like this I take a deep breath before disappointments floods over me and remind myself that LEGO is really good at this, and most likely the part I can’t find is just hiding somewhere…, In my experience 99% of the time the piece that I thought was missing was in either of two places: stuck inside an inner bag (those clear plastic baggies you can find inside large sets to separate elements), or stuck inside another (usually larger) element. Explain your situation to them, and they will help you get the bricks you need. Another element that has been having problems due to an old and worn out mould is the robot-arm that has been around since 1985 and is included in many sets. And since it was an orc, it made a certain sense. This is covered under Australian law … I have been building Legos since I was a kid in the 70s and now my kids are really in to it as well. Looks like it’s a loophole in the system. This is especially visible in dark colors like dark-red, dark-green and dark-blue. The “buy a piece” option doesn’t come up unless you put your age in as over 18, otherwise I would have bought some parts already. If lego doesn’t do that part anymore (worth asking first), then i have a look either on ebay for collections of junk and try to spot your missing part (old lego kits are excellent for hunting for, i had a missing piece from 918 and found it in another seller for pennies mixed in with some odd junk)OR i go to bricklink and hunt specially for the piece i need- the unfort point is that restrictions are in place, like mininum buy and there not cheap… i once paid out £4 for a lego technic piece that was very rare indeed and i required over 20 of them! I’ve had no complaints since. China was not on the label as a manufacturer of elements. Why?

They usually ask for verification numbers on the larger sets – not just on the licensed ones. ➡ MISSING BAGS FROM LEGO SETS: For larger LEGO sets elements are grouped together into clear bags. both where minifigures: the Hair (or whatever you wish to call it.) Sometimes, certain pieces may be unavailable or out of stock; if that is the case, LEGO will either alert you when the piece is back in stock or offer a substitute. In a situation like this, the normal measures we outlined above probably won’t work, as LEGO is a lot more suspicious of people asking for 200 pieces compared to just 2. Pour autoriser Verizon Media et nos partenaires à traiter vos données personnelles, sélectionnez 'J'accepte' ou 'Gérer les paramètres' pour obtenir plus d’informations et pour gérer vos choix. Based in Lincolnshire (UK) and trading for + 10 years, Spareblocks.com is a professional Having said that, there were several times when I thought a part was missing while I was putting together a set.

These days ot is hard to find good customer service, but after my experience with Lego my faith in humanity and customer service has been redeemed. I even one time sent them a package with the broken pieces I got in a set so they see how they look. LEGO is known for their accuracy and excellent customer service. I also replaced some of 1x1s with black bricks. Top subscription boxes – right to your door, © 1996-2020, Amazon.com, Inc. or its affiliates. After this and inputting your shipping info, you should be finished.

It was quite cool and I still have the “fridge” in one of my houses (in the place of the former Creator House). The LEGO Customer service site does say “enter your own age,” and I choose to follow that (unlike my brothers). I’ve had most then in the creator monkey break whilst building or taking apart the 3 models. Not replacements: https://www.bricklink.com/catalogList.asp?catType=P&catString=160. Vous pouvez modifier vos choix à tout moment dans vos paramètres de vie privée. I have been able to order replacements but I can’t help but wonder if there’s something different about the way they’re made now or something…. That is the most appropriate and effective way to alert them of any quality or other issues, get replacements, and also save other LEGO fans from disappointments. I lost Lego pieces in my house? We are currently experiencing some delays due to COVID19 processes in place around the country, so we expect longer internal processing time and longer Australia Post In-transit Times than standard delivery times. Oh, well for example, I have a face from the newest castle line that has a little fading in the eye, it didn’t when I got it though, the only thing I can think of is the buckets I was keeping heads in wearing the paint off. })(window,document,'script','https://www.google-analytics.com/analytics.js','ga'); If someone keeps claiming that pieces are missing from their sets on a regular basis, they know something is amiss, and they can and will refuse service. This has likely to do with a worn out mould. They send me a new one and even a mr. freeze keychain with it. I got some 2x2s and 2x4s, and unfortunately none of those matched as well. Dealing with millions of tiny LEGO elements, mistakes like this can happen. , Oh wow! LEGO fans especially noticed this in the #21109 LEGO Ideas Exo Suit set, where the part simply fell off from its position. This doesn’t really count I don’t think, but I had a 2×3 cupboard piece (two bricks tall) that was slightly burnt. No sign-in or passwords required...simply browse and search our comprehensive inventory of Lego, choose the ones I live in San Marcos (one of the parts of Texas that got all the flooding), and lost some Lego. Nicolas, as mentioned in the article, the replacement service is free if the issue is LEGO’s fault (missing pieces right out of the box, or pieces breaking right after assembling them the first time). After viewing product detail pages, look here to find an easy way to navigate back to pages you are interested in. In my entire lifetime, and after opening and building hundreds of sets, I have experienced one single missing part in a LEGO Mixels bag, and another one in a free LEGO Elves polybag. This is especially true with mini-figs, which is understandable considering the cost of producing those.

FINDING YOUR LOST OR MISSING LEGO PART STARTS HERE! new parts may look out of place - email us after checkout with the set numbers you have bought your parts for and we will

Shipping is a flat fee. . And you might also like to check out the following related posts: My “puzzled” Unikitty face in my Double-Decker Couch set was horribly scratched up. It will walk you through the same process of selecting a set, picking the pieces you want from that set, then you pay for it. I have the entire collection of LEGO Dimensions. That’s stealing. Tom, all the details are in the article. However, if you're wondering how to replace specific missing pieces so that you can build particular models/sets again, you can order many specific Lego pieces directly from the Lego …

), they can ban the person from ever using the service again.

I actually do something similar myself and say sorry to LEGO when I doubt their preciseness. Some misformed and misprinted elements are highly collectible and desirable and can go for quite a bit of money. When young I would buy off brand, but that stopped because of lack of quality. They only replace ones that have broken, or were missing to start with (both very rare scenarios). Some people are willing to pay crazy money for them. All other colors were fine, and the whole set is just so much fun.

Hey does anyone know if this service is for free??? I always buy extras so I can replace the cracked ones. EXPRESS POST orders can also be affected by the delay and are not next day delivery to Metro areas. , I’ve only ever had one item missing from the many many lego sets I’ve purchased – a sticker sheet for a Star Wars set.

us at info@spareblocks.com If you would prefer to search the site using key words a search bar that will search the entire site I have not encountered the issue of pieces not locking together with other parts. In addition, their customer service will replace the parts for you. All LEGO asks for as proof of purchase is a unique code printed on the back of your set’s instruction booklet. I can still see the horror. I have an ewok village set and in the tenth bag there was a total of 72 missing pieces.

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